Cutting fraud review from days to minutes

Cuebig's fraud team was drowning. Every flagged transaction landed in a manual queue, and analysts spent days working through cases — most of which were low-risk. The backlog grew faster than the team could clear it, and genuine fraud sometimes waited behind the noise.

We designed a triage system that reads each case, pulls the relevant history and policy, and scores the risk — routing the obvious cases automatically and escalating the rest with a clear, cited rationale.

• Automated risk scoring with grounded reasoning

• Policy retrieval so every decision is explainable

• A review queue that surfaces only what needs judgment

• Full audit trails on every automated action

Analysts now spend their time on the cases that matter. Review turnaround dropped from days to minutes, every decision stays human-reviewed where it counts, and the whole system shipped to production in six weeks.