Retail & E-commerce
Paperz
Rewiring a whole workflow around AI
We didn't just automate tasks — we redesigned how Paperz's operations connect end to end, with measurable impact from the first sprint.
Operational time reclaimed
Faster turnaround
Measurable impact
The challenge
Paperz's operations ran on a chain of manual handoffs between tools. Work stalled between steps, context got lost, and no one had a clear view of where a given task actually was.
What we built
Rather than automate individual tasks in isolation, we mapped the whole workflow and rebuilt the connective tissue — agents moving work between systems, with people reviewing the moments that carry risk.
End-to-end orchestration across their existing tools
Agents that route, enrich, and hand off work
Human review gates on high-stakes steps
A single view of every task in flight
The results
The team reclaimed a third of the time the busywork was quietly taking, turnaround got three times faster, and the impact was measurable from the very first sprint.
“They didn't just automate tasks — they redesigned how our whole workflow connects. Measurable impact from the first sprint onward.”
Sofia Reyes
Head of Product, Paperz